If you need to change the user that Eesel AI uses to send replies and updates inside Zendesk, follow these steps:
Step 1: Create a New User in Zendesk
Log into your Zendesk account.
Navigate to Admin Center > People > Agents
Click Add user and enter the necessary details (name, email, role).
Save the user.
Step 2: Find the User ID
The User ID is a unique identifier required for Eesel AI. To find it:
In Zendesk, go to Admin Center > People > Search Users and find the newly created user.
Click on the user’s name to open their profile.
Look at the URL in your browser’s address bar—it will be in the format:
https://yourcompany.zendesk.com/agent/users/123456789
The number at the end (e.g.,
123456789) is the User ID. Copy this.
Step 3: Update Eesel AI’s Response Settings
Log into Eesel AI.
In the sidebar, navigate to Zendesk > AI Agent.
Find the field titled "What user should the bot respond as?"
Paste the copied User ID into this field.
Save the changes.
Eesel AI will now send replies and updates as the selected user inside Zendesk.