By default, you're able to export 7 days of chat history from your bots. To do so:
Head to the bot you'd like to export reply history from
Click History in the left sidebar
3. Click "Export chats" in the top right. It will automatically download a spreadsheet with your chat data from the past 7 days.
Exporting chat replies greater than 7 days
To export more than 7 days worth of chat history, use the following URL:
https://dashboard.eesel.ai/api/proxy/namespaces/<namespace-id>/inbox/sessions/export?start_date=YYYY-MM-DD&end_date=YYYY-MM-DD
Simply replace the namespace ID with the ID of the bot you're exporting from, and the dates of the time range you're looking to export.
To find the namespace ID of a bot, go to your dashboard for that bot and grab the number and letter sequence that appears after the /v2/ part of the URL:
There's a max date range of 30 days.