Via the platform you can manage the active cards and block them if needed..
Mark as inactive
To temporarily block the card, e.g. in case of temporary absence or loss:
Go to the Fleet overview page
Navigate to the Charge pass tab
Open the charge pass details
Click the edit button
Change the status. You can either select:
Inactive - Card can no longer be used
Lost - Card can no longer be used. Can also be set by the driver.
Confirm the action
Note: you can always change the status to Active again later.
Deactivate card
In case you want to permanently block the card, you can deactivate it.
Go to the Fleet overview page
Navigate to the Charge pass tab
Open the charge pass details
Click the trash icon
Click 'Deactivate' in the popup
The card will now no longer be usable by the driver. You will still be able to view the historical sessions that were authorised with this card.
Note: when disabling the charge pass permission, the card will also be deactivated.
You can assign a new charge pass at any time. Learn more here.
Good to know: it may take up to 24 hours for the card's status changes to be shared with all network operators. This means a card could still be seen as 'active'.