All voting on Effi Polls is done through chat, but it's important for you and your viewers to know how to vote on a Poll in order for their vote to count.
When building out a poll, you'll be asked to choose a hashtag that the viewers will vote with. For example, you can use #A, #B, #C to represent your options, or you can opt for #NYC, #LA, #Miami. You can see in the image below, there are different ways to set up Polls.
Your audience will be directed to use the hashtag to vote, however as the user you have the option to enable Smart Polls. Smart Polls use AI to collect more data to account for typos and variations in expressions. So when Smart Polls is enabled "NYC" and "NY" would count towards "New York" even if the user doesn't use the hashtag.
📝 Not all elements operate the same. For example, Meters do not require you to enter a hashtag at all and instead of an automatic "Smart Meter" feature, you can enter what we call Accepted Answer on your own. Check out our guide to voting on meters to learn more about the rules.
Best practices for voting on Polls
You can choose the hashtag you would like the viewers to use to vote. For example, " #A, #B, #C..." or "#1, #2, #3..." You can even choose to just use the choices themselves: " #NewYork, #LA, #Chicago..." It's up to you to choose something that best suits your event.
Each Poll comes with a line of instructions right under the question. You can edit it, or erase it altogether. Just make sure your audience understands out to participate.
Remember that Smart Polls will make it so that even if an audience member uses the wrong hashtag or fogets to add it, their vote will still be counted. So enabling it will allow more votes to count. However, it's up to you whether you want to use it or not.
📌 While you can make the voting option the same for all your polls, make sure that you only have one poll on at a time, or when your audience votes it might affect the results of a future Poll.