Information Covered by This Privacy Policy
Personal Information. This means any information that can be used to identify a specific natural person directly or indirectly, either in isolation or in combination with other information. Some examples of Personal Information include a name, address, email address, phone number, any ID number, or location data.
Aggregated Information. Information may be aggregated and/or anonymized. When information is aggregated, it is combined with information about other customers and users. Aggregated information that includes Personal Information is considered Personal Information until it has been anonymized.
Anonymized Information. When information is anonymized, the information can no longer be attributed to a specific natural person without the use of additional information, for example, how many users viewed a particular website video or advertisement, such information cannot be used to identify you. In general, usage data collected when you visit the Website is both aggregated and anonymized so it does not identify you personally and therefore is not Personal Information.
Children’s Personal Information. The Website is not directed to, nor does Havenly Cloud knowingly collect Personal Information from children under the age of 16 (Sixteen), or the equivalent minimum age in the relevant jurisdiction.
If we are informed that we have collected the Personal Information of a child under the age of 16, we will delete that Personal Information from our systems. If you believe we might have inadvertently collected Personal Information from or about a child under the age of 16, please contact us at hello@havenlycloud.com.
What Information Do We Collect
Your account information and customer support. If you fill in forms or register an account on the Website or correspond with us by phone, email, or social media account, you may be providing us with information about you, which may include Personal Information.
This includes information you provide when you register on the Website, apply for coupons or extend the Warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the Website, participate in discussion forums or other social media functions on the Website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software, and apps, or when you report a problem relating to the Website or our products or otherwise request support.
Personal Information you give us may include your name, address, email address, phone number, and other contact information or any other information that can be used to personally identify you. Please note, that we may use a third-party payment processor (such as Paypal) to assist in securely processing your personally identifiable payment information. The credit card information that you provide is encrypted and transmitted directly to Paypal.
We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. You may find out more about how Paypal stores and uses your credit card information by accessing Paypal’s privacy policy.
Device and Technical information. We automatically collect information when you visit the Website, including:
Technical information, including the Internet protocol (“IP”) address used to connect your computer or other devices to the Internet, browser type and version, time zone setting, browser plug-in types and versions,
operating system and platform, and language preferences. This information is all normally provided by your web browser, and we do not specifically request it;Information about your visit to the Website, including the full Uniform Resource Locators (“URL”) clickstream to, through, and from the Website (including date and time); Products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page;
Device and Technical information. Cookies (to learn more about cookies, visit www.allaboutcookies.org) are small text files that are sent to or accessed from your web browser or your computer’s hard drive.
A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires), and a randomly generated unique number or similar identifier. A cookie also may contain information about your computers, such as user settings, browsing history, and activities conducted while using the Services.
The Website uses the following cookies:
Strictly necessary cookies are required for the operation of the Website. Without them, for example, you would not be able to register or log in to the Website.
Analytical/performance cookies, allow sohhne.com to recognize and count the number of visitors, learn how visitors navigate the Website, and improve the Website.
Functionality cookies, which havenlycloud.com uses to recognize you when you return to the Website.
havenlycloud.com also uses analytics services, such as Google Analytics, to collect Other Information. Generally, analytics services do not identify individual users. Many analytics services allow you to opt-out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit www.google.com/settings/ads.
Information we receive from other sources. We work closely with third parties who provide services to us (including, for example, business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and we may receive
information about you from them.