There will be certain times when Eitje sends an email to its users. If this e-mail doesn't arrive, it can be due to several reasons.

Silent mode

Spambox

Settings
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First of all, it's good to know that we never automatically send emails or notifications to team members when your account is still in silent mode. You can recognise this mode by the blue bar at the top of your screen.

💡 Tip: If they didn't receive the invitation email, or the email got lost: they don't need it to activate their account. They can just fill in their email address. The system will recognise the address, after which they can create a password.
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Their mail program may mistake our emails as spam. We therefore advise to let them check their spambox.

It can also be due to their notification settings. If an email didn't arrive, it's possible that they've indicated not wanting to receive any emails from Eitje. The settings can be found in the Eitje app, via de menu in the upper left corner.