Double-check your personal information
Make sure all fields match your official government records exactly (such as your driver’s license or Social Security card).
First Name: Enter your first name in the First Name box only.
Middle Name: Enter your middle name in the Middle Name box.
If you don’t have a middle name, type NONE in this field.
Last Name: Enter your last name in the Last Name box only.
Confirm your address
Ensure that the address you enter is your current physical residential address, not a P.O. Box or mailing address.
Verify your Social Security Number
Check that your Social Security Number (SSN) is entered correctly and without typos.
Don’t add extra spaces or dashes.
Make sure all nine digits are entered.
Try again
Once you’ve confirmed all information is accurate, resubmit your verification. Most users are successfully verified after correcting small data entry errors.
Still having trouble?
If you’ve reviewed everything and verification continues to fail, please contact our support team at support@elevault.app