Offsite encrypted backups are a powerful ransomware defense. When you can easily retrieve a protected version of your data, you can simply ignore the ransom requests and get on with your work.
Here's how to set up your data backups:
Open the application by selecting the Elpha Secure icon in the system tray.
Select the Backup tab.
Review the listed directories. Add any locations where you typically save documents.
Remove directories that you do not want automatically backed up.
Note: You only need to select the parent directory — we’ll make sure every subfolder is automatically backed up.
Save your backup key. You may want to print off a hard copy and keep it somewhere safe. The key will also be emailed to your organization's admin.
What comes next
Once you've set up your data backups, we'll automatically save new versions of your files in the background. You can check to see which directories have been backed up in the Elpha Secure app.
If you experience a ransomware attack and you need to access your encrypted data, you can log into your portal to request a backup. Here's a guide for Restoring Data Backups.
Check out Data Backup FAQs for answers to questions that may arise during setup.
If you have any questions, please reach out to our support team via our in-app chat or one of the options below:
Phone: (332) 242-6776