When backups are enabled in our security suite, the Elpha Secure software automatically starts backing up the Desktop and Documents folder.
Users can configure the backup tool to add or remove directories to back up specific data.
Updating Backup Directories
Open the Elpha Secure software by clicking the Elpha Secure desktop icon.
Click Backups on the left menu bar.
Review the listed directories.
Click the Trash can icon to remove directories you do not want to backed up.
Click Add Folder to include additional locations where you typically save documents.
You only need to select the parent folder — we’ll make sure every subfolder is automatically backed up.
Q: What's a parent folder?
A: A parent folder is a main directory that contains files and subfolders. In this example, the Documents folder is the parent to 4 subfolders and the files within them.
Once you've set up your data backups, we'll automatically save new versions of your files in the background. You can check your recent backups anytime in your Elpha Secure online portal.
Related Articles
If you experience a ransomware attack and need to restore your encrypted data, you can log into your portal to request a backup.
Visit Restoring Data Backups for step by step instructions.
Need additional help?
Reach out to our Customer Success team to get support:
Phone: (332) 242-6776
Email: help@elphasecure.com