Submitting your receipts accurately ensures you get credit for your sales and avoids delays or rejections. Follow these guidelines to get approved smoothly.
Receipt Submission Requirements
What every receipt needs:
✅ Store Address – The receipt must be from an eligible store participating in the campaign.
✅ Purchase Date – The receipt must be from within the campaign’s active dates.
✅ Unique Invoice/Transaction ID – Each receipt should have a distinct transaction number to avoid duplicate submissions.
✅ Full Receipt Image – Upload one complete, clear photo of the whole receipt.
✅ Authorized Submitter – Only you (the sales associate who made the sale) or your store manager can submit the receipt.
Protect your customers’ information
Before you take the photo, cover any customer or patient information (name, address, payment details, health information) with a marker, sticker or sticky note over the top of the receipt.
This protects your customers’ privacy and supports ENDVR’s HIPAA compliance. Keep these four things visible: invoice ID, date, product and price.
If something is missed, our review team will redact it, and your receipt won’t be rejected for that alone. If it happens repeatedly, our Support Team may reach out to help.
Tips for a Successful Submission
🔹 Take a clear photo. All text should be legible, with no glare or shadows.
🔹 Highlight your qualifying products. Use a highlighter on the paper receipt before you take the photo. It helps most when there are several products. Highlighting is fine. Don’t change anything else on the receipt (date, price, invoice number, product), because that’s treated as tampering and will be rejected.
🔹 Verify your entry. Double-check the pre-tax sales price, product category and SKU.
🔹 Check the campaign criteria. Confirm the date range, eligible products and pricing.
🔹 Ask for help. Unsure about a rule? Contact Live Support in the app.
Want a step-by-step walkthrough? See How to Submit a Sales Contest Entry
Tracking Your Submission Status
Check your status anytime in the app. Reviews usually take 24-48 hours.
🔗 How to View Your Submitted Receipts
🔔 Stay notified. Turn on notifications to get an alert when a receipt is approved or rejected.
Handling Rejected Submissions
If your receipt is rejected, you will receive a reason for the rejection.
🔁 Can I resubmit a rejected receipt?
Rejected receipts can be resubmitted if the problem can be fixed (a blurry photo, a missing invoice number).
This doesn’t count as a duplicate, because a receipt is only a duplicate once it’s been approved.
Wait for the rejection notice before resubmitting, and don’t submit the same receipt twice while it’s pending.
Submissions close when the campaign ends, so fix and resubmit before the end date.
🙋 My receipt should have been approved!
If you believe your submission was rejected by mistake, contact Live Support in the app. Our Support Team can provide clarification or escalate your case for further review.
✅ Important: Once a receipt is approved and rewarded, it cannot be reversed.
Common Reasons for Rejection
🚫 Doesn’t meet campaign criteria
📸 Blurry or unreadable
⏳ Outside the campaign timeframe
✏️ Altered or modified (date, price, invoice number or product changed)
➿ Duplicate: already approved, under your name or a colleague’s
↩️ Return or refund: submissions for a returned item aren't eligible
Improving Submission Accuracy
If you frequently submit incorrect receipts, our Support Team may reach out to offer guidance and best practices to help improve your approval rate.
💡 Have Questions? If you’re ever unsure about a sales contest, reward criteria, or receipt submission, contact Live Support in the app. Our team is here to help you get the most out of your sales incentives!