Submitting your sales receipts accurately ensures you receive credit for your sales while preventing delays or rejections. Follow these guidelines to make sure your submissions are approved smoothly.

To verify your sales and qualify for rewards, ensure that your receipt submissions meet the following criteria:
​

✅ Store Address – The receipt must be from an eligible store participating in the campaign.

✅ Purchase Date – The receipt must be from within the campaign’s active timeframe.

✅ Unique Invoice/Transaction ID – Each receipt should have a distinct transaction number to avoid duplicate submissions.

✅ Full Receipt Image – Upload a complete, clear image of the receipt. Be sure to cover any sensitive customer details (e.g., name, address, payment method).

✅ Authorized Submitter – Only you (the sales associate who made the sale) or your store manager can submit the receipt.
​

📢 Want to increase your chances of winning incentives? Check out:
​🏆 Winning Submissions: How to Submit for a Sales Contest

🔹 Ensure Clarity – Take a high-quality photo where all text is legible. Avoid glare or shadows.

🔹 Highlight the Qualifying Product – Clearly mark the purchased item that qualifies for the campaign.

🔹 Verify Your Entry – Double-check that details like the pre-tax sales amount, product category, and SKU are correct before submitting.

🔹 Hide Customer Data – Cover or blur any personal customer information before submission to follow privacy guidelines.

🔹 Check Campaign Criteria – Review the campaign details to confirm that your receipt meets all requirements, such as valid date range, eligible products, and pricing.

🔹 Avoid Mistakes – Errors in your submission could lead to rejection. Carefully review your entry before submitting.

🔹 Ask for Help – If you’re unsure about any campaign rules or submission steps, reach out to our Live Support Team for guidance.

Once you submit your receipt, you can check its status anytime within the app. Reviews are typically processed within 24-48 hours.
​

📍 To track your receipts and see past submissions:
​🔗 Track Your Activity & View Submitted Receipts (via the ENDVR Mobile App)
​

🔔 Stay Notified – Enable notifications in the app to receive real-time updates when your receipt is approved or rejected.
​

If your receipt is rejected, you will receive a reason for the rejection. If possible, you’ll be allowed to resubmit by fixing the issue.
​

If you believe your submission was rejected by mistake, contact Live Support in the app. Our Support Team can provide clarification or escalate your case for further review.
​

✅ Important: Once a receipt is approved and rewarded, it cannot be reversed.

🚫 Does Not Meet Campaign Criteria – The receipt does not qualify under the campaign’s rules.

📸 Blurry or Unreadable Receipt – The image quality makes it difficult to verify the details.

⏳ Outside the Campaign Timeframe – The purchase date is not within the eligible period.

✏️ Receipt Has Been Altered or Modified – The receipt appears to have been edited or tampered with.

​➿ Duplicates - The receipt was already approved, either under your name or one of your colleague

If you frequently submit incorrect receipts, our Support Team may reach out to offer guidance and best practices to help improve your approval rate.
​

💡 Have Questions? If you’re ever unsure about a sales contest, reward criteria, or receipt submission, contact Live Support in the app. Our team is here to help you get the most out of your sales incentives!