Submission Requirements for Receipts
To ensure a smooth review process, users must follow these requirements when uploading sales receipts to verify authenticity and minimize fraudulent submissions.
Store Address: Confirms that the receipt originates from a targeted store.
Purchase Date: Must align with the campaign’s specified timeframe.
Unique Invoice/Transaction ID: Ensures duplicate submission detection.
Full Receipt Image: Users should submit a full image of the receipt while covering any sensitive customer information.
Authorized Submitter: Only the sales associate who sold the product or their designated manager may upload the receipt.
Learn More: 🏆 Winning Submissions: How to Submit for a Sales Contest
Tips for Success
Ensure Clarity: Make sure the receipt image is clear, legible, and complete.
Highlight the qualifiable item to ensure correct product is being reviewed
Verify Information: Double-check all entered details, including pre-tax sales amount, product category, and SKU, to ensure accuracy.
Conceal Sensitive Data: Hide any customer-sensitive information (e.g., name, address, payment details) before submission to comply with privacy guidelines.
Check Campaign Criteria: Review the campaign notes to confirm your receipt meets all requirements, such as valid date range, eligible products, and price points.
Avoid Errors: Carefully review your submission to minimize mistakes that could result in rejection.
Ask for Help: If you're unsure about campaign restrictions or requirements, reach out to support for clarification.
📢 Submission Status Updates: Notifications for Approvals & Rejections
Once a receipt is submitted to a live contest, sales associates can track their submission status at any time. Reviews are typically completed within 24-48 hours.
For real-time updates on receipt status, visit:
Based on their notification settings, sales associates receive real-time alerts within the ENDVR Mobile App when a submission is approved or rejected.
Handling Rejected Submissions
If a submission is rejected, the associate will receive a specific rejection reason. If applicable, they will have the opportunity to resubmit by addressing the issue highlighted by the reviewer.
If a sales associate believes their submission was rejected in error, they can reach out via Live Chat within the Mobile App, where our Support Team can provide further clarification or escalate for review.
✅ Important Note: While rejected submissions can be reversed upon further review, once a receipt is approved and rewarded, it cannot be reversed.
Common Reasons for Rejections
📌 Does not meet campaign criteria – Receipt does not qualify under campaign rules.
📸 Blurry or unreadable receipt – Image quality prevents verification.
⏳ Outside the campaign timeframe – Receipt date is not within the eligible period.
✏️ Receipt has been altered or modified – Invalid or tampered documentation.
Ensuring Better Submission Accuracy
If an associate consistently submits incorrect receipts, our Support Team will reach out to guide them on best practices to improve accuracy and approval rates.
If at any time a sales associate has questions or confusion about a sales incentive, they can contact Live Support. Our team will work closely with them to ensure they have the necessary information to successfully submit valid receipts.
