Fraud prevention is essential whenever cash incentives or valuable prizes are offered. Sales associates may attempt to modify or manipulate receipts to gain rewards they are not entitled to. To counteract this, our Verified Sales Reviewing team employs AI-assisted tools alongside human oversight to detect and prevent fraudulent submissions effectively.
Expert Human Reviewing Team
While AI plays a crucial role in identifying patterns and inconsistencies, human reviewers are essential in detecting anomalies that automated tools might overlook. Our team actively scrutinizes receipts, ensuring that each submission aligns with program rules and guidelines.
The Receipt Reviewing team prioritizes caution when approving receipts, often waiting for feedback from the retailer, sales associate, or brand. This due diligence may occasionally result in submissions remaining in the pending folder for over 48 hours.
Receipt Submission Guidelines
Unless otherwise specified, the general expectation is that the sales associate who made the sale is the one uploading the receipt on ENDVR. Any deviations from this standard practice may require additional verification. For cases involving online sales or irregular submission patterns, our team may contact the Store Manager to ensure the legitimacy of the sale.
Once a submission has been approved, it cannot be reversed. However, we can work with the sales associate or store to recover and redistribute funds to the campaign whenever possible. Due to various factors, we cannot always guarantee fund retrieval, but every effort will be made.
Identifying and Addressing Fraudulent Submissions
When fraudulent behavior is detected, the Reviewing team follows strict protocols:
The team flags the account and notifies the user to cease fraudulent submissions.
If the issue persists, further actions may include blocking the account or informing store management.
Repeat offenders risk being permanently banned from ENDVR and having their devices restricted from future participation.
Store Managers play a crucial role in fraud prevention, as they have the best insights into their employees' sales activities. Their guidance helps us assess unusual or suspicious submissions accurately.
Steps Taken in Fraudulent Cases
Contact the Store Manager for guidance on an employee’s submission.
Store Manager may speak to the employee and handle the situation internally.
Depending on the severity, attempt to retrieve funds from the sales associate’s ENDVR wallet before the Cash Out process.
If submissions have already been approved, they cannot be reversed.
If funds have already been withdrawn, collaborate with the Store Manager to recover the funds and reallocate them to the brand’s campaign.
In severe cases, ban the employee from the ENDVR network and future campaigns.
Encouraging Honest Submissions
Maintaining transparent and open communication between sales associates, brands, and the Receipt Reviewing team is crucial to ensuring fair participation and the integrity of reward programs.
For any brand-specific receipt reviewing procedures or unique situations related to a particular retailer, please reach out to our Support Team at support@endvr.io for further assistance. Proactive communication helps streamline the process and enhances the sales associate experience.