Our Mission
"Empower and support ENDVR’s valued customers by providing exceptional, efficient, and empathetic assistance. Through expert knowledge and a proactive approach, ensure seamless navigation of the ENDVR platform, fostering customer satisfaction and contributing to the continuous growth and success of our action sports and lifestyle community."
What's Involved
🔹 Responsive & Timely Assistance
Triage and resolve technical inquiries for brand teams, sales reps, retailers, and associates with minimal disruption.
🔹 Consumer Focus
Actively listen, build trust, and provide personalized support solutions to ensure high satisfaction.
🔹 Product Expertise
Leverage deep knowledge of the ENDVR platform, using user manuals, knowledge base guides, and AI-driven bots to address recurring inquiries quickly.
🔹 Proactive Solutions
Anticipate potential issues, offer immediate solutions, and follow up consistently to ensure engagement and satisfaction.
Best Practices for Contacting Support
✅ Create a New Ticket: Open a separate ticket for each inquiry to ensure a faster resolution.
✅ Specialized Attention: Some issues may require a specialized team member, which may slightly delay response time but speeds up resolution.
✅ Be Specific: Provide detailed information and specify the relevant account to receive faster and more accurate assistance.
Hours of Operation
📅 Monday – Friday: 4:00 AM - 12:00 PM EST
📅 Saturday: 12:00 AM - 5:00 PM EST
📅 Sunday: 9:00 AM - 12:00 PM EST
📩 Available via:
Brand Portal
Mobile App
Email: support@endvr.io
A Message from the ENDVR Support Team
We are dedicated to delivering exceptional customer satisfaction and treat every inquiry with respect and attention. We kindly ask for the same level of respect in return. 💙
Got a question? We’ve got your back!