ENDVR’s new “Ask a Question” feature offers a streamlined way to communicate in real-time between brands Admin, sales reps, and associates.
Sales associates can submit questions directly from the app—whether it's about products, campaigns, or brand stories—and receive timely answers from the right person. This feature creates a direct, trackable channel between brands and sales associates, ensuring questions are answered and frontline teams feel supported.
Unlike delayed email chains or rep-only tools, it gives associates immediate access to brand knowledge and support—right when they need it most.
Q&A Escalation Settings
Q&A Escalation Settings
The Settings for the Q&A are located under the Brand Settings, in the Preference Tab.
You may define the priority order for admins who will receive and respond to user questions.
F.A.Q
Who receives a user's question?
When a user sends a question, it is first routed to the sales representative who is associated with the store's group. If there's no sales representative that was assigned to this store, via grouping. It will go to the First Admin (Primary contact)
What happens if the sales representative doesn't reply?
If the sales representative doesn't respond within 48 hours, the question is automatically passed to the Brand Primary Admin.
What happens if the Primary Admin doesn't reply?
If the Primary Admin doesn't respond within another 48 hours, the question will be passed to the Second Admin. If there is no response, it will then be passed to the Third Admin.
How do we set up the 1st, 2nd, and 3rd administrators?
You can configure the administrators in the Brand Settings, under the Preference Tab. Look for the Q&A Escalation Settings section to understand how you can define the order of the Admins
Q&A Response Tab
This tab shows questions submitted by users that are awaiting a response. You can assign those question to ENDVR Team or reply to address these inquiries promptly.
Follow the steps below to learn how.
Step 1 - Locate your Questions
Questions asked by the Sales Associates can easily be located under the Q&A Response tab, which is located on the left hand side menu.
You can view questions that are still open, those that have been answered, and those that have been marked as resolved.
Step 2 - Taking action on the Questions
Select the question you’d like to answer, or forward it to ENDVR if it’s related to the app rather than your brand.
How to Answer
How to Answer
To answer a question, simply select it and type your response. When you're ready to send your reply, click the icon in the bottom right corner—your answer will be delivered directly to the associate.
A confirmation will be shared once your reply is sent, see second Image
How to pass a Question to ENDVR
How to pass a Question to ENDVR
To pass a question to the ENDVR Team, simply select Pass to ENDVR.
A confirmation will be shared once your reply is sent, see second Image
Already Answered question can be found under the ''Answered'' tab or the ''Resolved'' Tab
The Answered tab contains questions that have been answered but are awaiting user confirmation or additional follow-up.
Selecting "See All Messages" lets you review the entire conversation, including your responses and the associate’s questions.
While this feature is designed to be intuitive and easy to use, we understand that questions might come up—and we’re here to help! You can reach us anytime via the chat icon in the app or by emailing us at support@endvr.io.