If you’re having trouble logging into your Sales Rep account on the web or mobile app, follow the steps below based on your situation.
You DON'T have a Web and a Mobile account
Issue: I don't have any account with ENDVR yet, but I have a pending Brand Portal Invitation
Fix:
Look for the Brand Portal invitation email and Accept the Invitation
Then create an account on the App, here's how
You already have both a Web and a Mobile account
Issue: I don’t see my brand or data in the app.
Fix:
Log out and then log back in to refresh your account.
If that doesn’t work, double-check that you’re using the same email address for both the Brand Portal (web) and the Sales Rep app.
Still having trouble? Reach out to Support for assistance via the Chat Icon or at support@endvr.io
You only have a Mobile account (no Web account yet)
Issue: I don’t see any data in my Sales Rep app.
Fix:
Look for the Brand Portal invitation email that was sent to you.
Click Accept Invitation – this will automatically create your web account and sync your data.
Log out and back into the app to complete the sync.
Didn’t receive an invitation?
You can request access to your brand directly from the app.
Follow this guide: Brand Management and Request
Please note: Brands are responsible for approving requests. Once your request is submitted, you may contact your brand directly to speed up approval.
You only have a Web account (no Mobile account yet)
Fix:
Download and open the Sales Rep app.
Create a new account using the same email as your web account.
Select “Sales Rep” as your role.
The system will recognize your web account and connect it with the app.
Issue: If you run into an error (like a “Houston, we have a problem” message), please reach out to Support for help.
You have a Web account, but your Mobile account is under a different email
Issue: Your accounts aren’t syncing because the emails don’t match.
Fix:
Contact Support and provide:
The email you’re currently using on the app.
The email you’re using in the Brand Portal.
We’ll update your mobile account email to match the Brand Portal.
Once updated, simply log out of the app and log back in.
The system will then link your web and mobile accounts automatically and sync your data.
✅ Tip: If you run into issues with the app, our Support team is your best resource. Don’t hesitate to reach out!