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"404: Something has gone wrong... but we're on it" error when trying to access Aurora proposal

How to resolve the "404: Something has gone wrong" error when accessing an Aurora proposal from Enerflo, including verifying your integration email and checking design assignment in Aurora.

Written by Enerflo Support
Updated this week

If you receive " 404: Something has gone wrong... but we're on it" error when trying to access Aurora proposal, first confirm that you have the correct email in the integrations section of your user profile. Then confirm you are not logged into another instance of Aurora, if you have more than one (for example for different installers). If you follow these steps and still receive the error, contact your Manager or Admin.

This error indicates that the design in Aurora may be assigned to another user. If you have confirmed that you are the assignee on the deal in Aurora and the issue continues, contact Aurora customer support for additional assistance.

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