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Error: Aurora 404 when accessing a proposal

How to resolve the "404: Something has gone wrong" error when accessing an Aurora proposal from Enerflo, including verifying your integration email and checking design assignment in Aurora.

Written by Emilie

If you receive a "404: Something has gone wrong... but we're on it" error when trying to access an Aurora proposal, work through the following steps in order.

Step 1: Confirm your integration email

Check that the email in the Integrations section of your user profile matches the email on your Aurora account. A mismatch between these two emails is the most common cause of this error.

Step 2: Check for multiple Aurora accounts

If you have access to more than one Aurora account (for example, for different installers), confirm you are not logged into the wrong one. Log out of Aurora and log back in with the account that matches your Enerflo integration email.

Step 3: Check whether the Aurora design is assigned to a different user

If your integration email is correct and you are logged into the right Aurora account but the error persists, the Aurora design itself may be assigned to a different Aurora user. This is a distinct issue from an email mismatch — all your Enerflo settings can look correct while the underlying design is owned by a different Aurora account.

Important: Enerflo cannot change design assignments inside Aurora. This must be resolved within the Aurora platform.

  1. Contact your Aurora admin and ask them to check who the design is currently assigned to in Aurora.

  2. Have the Aurora admin reassign the design to the Aurora user whose email matches your Enerflo integration email.

  3. If an Aurora admin is not available, contact Aurora support directly to request the reassignment.

Note: Once the design is reassigned in Aurora, you should be able to access the proposal in Enerflo without errors. No changes are needed on the Enerflo side.

💡 Note: If you can log into Aurora directly and view a design with no issue, but get an error opening the same design through Enerflo's Sales Mode, this is usually a permissions issue on the Enerflo side rather than an Aurora account issue. Enerflo only allows the design to be opened by the user it's assigned to. If you're not the assigned user, ask your admin to confirm design assignment or grant you access, rather than troubleshooting your Aurora login.

Still having issues?

If you have completed all of the steps above and the error continues, reach out to Enerflo Support with your deal URL.

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