How to Resubmit a Financing Application Facing Common Issues
When a financing application encounters issues like being stuck in a pending status or lapsing despite the proposal still being marked as approved, you can resolve this by leveraging the cloning feature in Enerflo. This process ensures a new, independent financing application is created while retaining the original proposal details. Below are steps and examples illustrating the correct approach.
General Resolution Process
To address issues like stuck or lapsed financing applications, follow these steps:
Unfinalize the Current Proposal (if necessary): - Navigate to the existing proposal and unfinalize it. This step allows modifications and prepares the proposal for cloning.
Create a Cloned Proposal: - Locate the "Clone" option, typically at the lower-right of the proposal page. Click this to generate a duplicate of the current proposal.
Finalize the Cloned Proposal: - Once cloned, finalize the duplicate proposal. This triggers a new financing application, independent of prior issues.
Examples of Specific Scenarios
1. Pending Status Due to Frozen Credit File:
When a credit file is temporarily frozen during evaluation, the financing application may remain in a pending state. By creating a cloned proposal and finalizing it, you bypass the status and generate a fresh application without relying on the previously frozen credit data.
2. Lapsed Credit Application While Proposal Shows Approved:
In some cases, a credit application can lapse, but the related proposal may still show as approved. To resubmit, you simply clone the existing proposal. The cloning process preserves all original configuration details, allowing a smoother submission of a new credit request.