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LightReach Application Errors

How to resolve LightReach application errors in Enerflo, including sales rep license number errors and excess application submission limits.

Written by Alexis

License Errors

LightReach requires a sales rep license number in certain states. If an application is submitted and the sales rep assigned to the deal does not have a license number entered, they will receive the following error: "Error response from LightReach API: 400 Bad Request: Cannot edit the account at this time. A Sales Rep License Number is required for this state"
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To resolve this error, enter the sales rep's license number into their profile under the license section. To do this, follow the instructions in this article.

Once the license number is entered, an admin user can use the Restart Workflow function in the financing tab to push the update to LightReach and allow the application to be processed.

Excess Application Errors

LightReach limits the amount of applications that can be done in one day on an account. If you have submitted too many applications, you will see this error and be unable to proceed. Contact LightReach to try to resolve this error, or wait until the next day to try again.

Application Information Errors (Duplicate or Invalid Fields)

If a LightReach application is submitted with incorrect information β€” for example, using the same email address for both applicants β€” the application will enter an error state. To resolve:

  1. Use the Restart Workflow function in the financing tab.

  2. The application form will reopen with your previous inputs pre-filled.

  3. Correct the flagged field(s) and resubmit.

You do not need to re-enter the full application from scratch. Only the field(s) causing the error need to be updated before resubmitting.

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