License Errors
LightReach requires a sales rep license number in certain states. If an application is submitted and the sales rep assigned to the deal does not have a license number entered, they will receive the following error: "Error response from LightReach API: 400 Bad Request: Cannot edit the account at this time. A Sales Rep License Number is required for this state"
To resolve this error, enter the sales rep's license number into their profile under integration settings. To do this, follow the instructions in this article.
Once the license number is entered, an admin user can use the Restart Workflow function in the financing tab to push the update to LightReach and allow the application to be processed.
Excess Application Errors
LightReach limits the amount of applications that can be done in one day on an account. If you have submitted too many applications, you will see this error and be unable to proceed. Contact LightReach to try to resolve this error, or wait until the next day to try again.
