Resending a Welcome Email
When a new user account is created, a welcome email is sent if the Send Welcome Email box was checked during setup. This email allows the user to set their password and access Enerflo for the first time.
If the user never activated their account and needs the welcome email resent, an admin can do this from the legacy user settings:
From the home page, click the Manage Users quick link.
Find the user and click Edit next to their name.
Scroll to the Password section and click Resend Welcome Email.
💡 Note: The initial welcome email must be sent by a company admin — Enerflo Support cannot send first-time welcome emails. However, if a welcome email has been sent at least once previously, Support can resend it on request.
If the user is not receiving the email, ask them to check their spam, trash, or promotions folder before resending.
Reactivating a Suspended or Inactive User
If a user's account has been suspended or set to inactive, they will be unable to log in. Org admins can reactivate the account in V2 settings:
Navigate to Settings > Org > Users.
Locate the user. If they do not appear in the default list, use the status filter in the top right to show Suspended or Inactive accounts.
Click the arrow next to the user's name.
Change their status from Suspended or Inactive to Active.
If the account shows as active in V2 but the user is still unable to log in, this may indicate access has been suspended at the organization level. Contact your account manager or Enerflo Support for assistance.