It sounds like you might be experiencing a temporary issue.
To resolve it, you can try a hard reset:
Hard Reset:
Simply press and hold the power button for at least 20 seconds.
Then, plug your ENGO glasses in to charge normally.
If the Problem Persists:
If the hard reset doesn't fix the issue, we may need to take a closer look at your ENGO eyewear in our workshop.
Next Steps:
In that case, to get started with a workshop analysis, we'll need to confirm your shipping address. Please let us know if you'd like to proceed with this option, and we'll provide further instructions.