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Missing metrics on iOS or Apple Watch

Some data won't display ?

Updated over a month ago

Missing heart rate, or distance, or cadence in the application ? Your Activities are recorded without any GPS route ?

You may have inadvertently dismissed the 'authorizations' screens at first app install. It's necessary to not only click 'Yes' but pay attention to toggle all switches 'ON'.

2 options to fix this:

  • Uninstall the mobile (and watch) application. Then, during the whole reinstall process, watch carefully for the prompt and ensure you toggle all switches ON.

  • Enable health and location data access (access to heart rate data, localisation, distance, speed etc.) :

    • 1) On your iPhone, open "Settings" > "Privacy"

    • 2) Choose "Health", search for ActiveLook and ensure *all* toggles are ON. Then tap "back".

    • 3) Choose "Bluetooth", search for ActiveLook app and ensure toggle is ON. Then tap "back".

    • 4) Choose "Location Services", search for ActiveLook app and ensure "While Using the App" is enabled. Then tap "back".

    • 5) Choose "Motion & Fitness", search for ActiveLook app and ensure toggle is ON. Then tap "back".

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