Returning an order is straight forward process:
Pack your items safely according to our storage and packing indications (ideally in the original packaging, if possible)
Make sure to include a complementary slip note which clearly states your full name, full address including postcode and the reason for returning the goods. *
Call us on 0207 424 3270 and choose option 1 (sales)
Make sure our team are aware that you are about to return something to us
Once our team know and have approved the return, send the items to our returns address (Enlighten Smiles Returns, 23 Alliance Court, Alliance Road, London, W3 0RB), ideally through recorded delivery. We will not be liable for any goods lost in transit.
* Please note that any items sent without a complimentary slip inside will be discarded and you will not be able to claim the refund. We must be able to identify where the goods came back from and why in order to allocate it to your account and process your refund.