To run a report to see all failed ACH payments within a period, you will run a Transaction Report. The Transactions Report is available from the Reports page: Reports > Transactions. Follow these steps:
Step 1 - Choose Location
If you have more than one Location, choose All Locations or a specific Location in the upper-right corner
Step 2 - Enter Dates
Enter the dates you want to see transactions for and click Submit.
Step 3 - ACH Totals
Once you select the date range, the transactions are categorized in columns of transaction type. Select the down arrow beside the "ACH" column to see all the transactions during the time range chosen.
Step 4 - Export the Report
You can export this list to a CSV file that can be opened in Excel or Google Sheets (or any other spreadsheet software). The button is located at the top of the report and looks like this:
Any failed ACH payments will be labeled with "Rejected" in the "achStatus" column. The CSV can be sorted so that all rejected ACH payments are together.
