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How to Merge Duplicate Accounts

Sometimes you may have two identical accounts and need them combined into one. Here's what to do in that case.

Serena Edwards avatar
Written by Serena Edwards
Updated over 2 months ago

As of this article's writing, an Admin user can't merge one Account with another.

Please contact us using the chat bubble. Choose the following options:

  • View support menu (account issues)

  • Merge accounts

Be sure to provide the following:

  • The email address of the Customer Account that needs to remain.

  • The email address of the Customer Account that needs to be merged and ultimately deleted.

  • Any other additional information relevant to the merge request.

NOTE: The time to process a merge request is typically between 2-5 business days. We will update you on the same chat. If you have additional questions, please start a new chat.

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