If you have Payment Plans as part of your billing, follow the steps below to view who is or is not on Auto-Pay:
Step 1 - Invoice
Go to the Invoices page. Choose one of the Invoice selections (Current/Paid/Future Invoices).
Step 2 - Change Dates
Select a date range (left side).
Step 3 - Auto-Pay Column
The Auto-Pay is in the far right column. This shows whose Auto-Pay is off or on. It will show if they have a credit card or ACH set up if it's on.
Step 4 - Turn On/Off Auto-Pay
To turn on or off Auto-Pay on a specific account listed, click on the Account Holder's name to go to the Account Holder's billing page
Here, you can turn off or on that Account's Auto-Pay.
