If you have Payment Plans as part of your billing, follow the steps below to view who is or is not on Auto-Pay:

Go to the Invoices page. Choose one of the Invoice selections (Current/Paid/Future Invoices).

Select a date range (left side).

The Auto-Pay is in the far right column. This shows whose Auto-Pay is off or on. It will show if they have a credit card or ACH set up if it's on.

To turn on or off Auto-Pay on a specific account listed, click on the Account Holder's name to go to the Account Holder's billing page

Here, you can turn off or on that Account's Auto-Pay.