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What Happens When an Account is Deactivated
What Happens When an Account is Deactivated

Learn what happens when an Account is made inactive

Richard Hogan avatar
Written by Richard Hogan
Updated over a week ago

At the bottom of each Account, there is a Deactivate button. What happens if you deactivate an Account? Read on to learn what WILL happen and what WILL NOT happen if an Account is deactivated.

deactivate an account in Enrollsy

What Deactivation WILL do

Deactivating an Account deactivates all Enrollments within the Account (which essentially deactivates Auto-Billing and Auto-Pay and takes all Enrollees out of any Classes they are in).

Deactivating an Enrollment does the same thing, just for one Enrollment at a time. So, if there are other Enrollments, they obviously would continue in those Classes and be billed and paid as usual.

Here are some other things Deactivation will do:

  • Makes inactive the Account and all Enrollments within the Account

  • Deactivates Auto-Billing and Auto-Pay

  • Takes all Enrollees out of any Classes/Programs they are in

  • Inactive accounts are hidden unless you choose to show inactive Accounts (Inactive Accounts can be turned on by going to Enrollees > Table, Enrollees > Activity, or Enrollees > Documents)

  • You will still be able to print receipts and statements and otherwise search for and view the inactive Account

What Deactivation WILL NOT do

  • The Account Balance will not be modified in any way

  • The data will not be removed permanently

What Account Holders can STILL do if their Account is deactivated

  • Have access to their Accounts with their login and password

  • View their past billing and print out transaction statements

  • Enroll or re-enroll in currently available Programs/Classes

To Reactivate Account

To reactivate an Account, simply click the green "Activate" button.

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