Inside this article

Two Reasons a Customer is not Receiving Email Notifications

  1. First, they mistyped their email address. This is unlikely if they completed the enrollment process on their own because they would have had to enter it incorrectly, in the same way, multiple times.

    A bad email often happens when Enrollsy clients import incorrect data or manually enter an Account and have a typo in the email address.

  2. Second, the Customer has junk or spam filters preventing our servers from delivering the notification to their inbox.

How to Fix these Problems

  1. Talk to the Customer and update their email address in Enrollsy to the one they wish to use.

  2. Sometimes people forward emails, so please confirm with them that they are not forwarding emails to another address on file with you. Help them understand that forwarding emails can make this more confusing and that to consider using the email they intend to access.

  3. Have the Customer check their junk/spam folders. If the email(s) are not there, please have them try adding "" to their email contact list.

One More Important Note

Sometimes people request a new password and claim they never received a notification or could not use the link in the email to reset their password.

If this happens, you should rule out steps one and two above and then read more about people who have received a password reset email but still can't reset the password.

Did this answer your question?