Two Main Reasons an Account Holder/Customer is not Receiving Email Notifications
First, the Account Holder mistyped their email address, which is unlikely if they completed the enrollment process on their own because they would have had to enter it incorrectly, in the same way, multiple times. A bad email address often happens when Admin users import incorrect data or manually enter an Account and have a typo in the email address.
Second, the Account Holder has junk or spam filters preventing our servers from delivering the notification to their inbox.
How to Fix these Problems
Verify the email address associated with the reminder to make sure it is correct.
If the email address is correct, have the Account Holder check their junk/spam folders. If the email(s) are not there, please have them try adding "support@enrollsy.com" to their email contact list. This will whitelist enrollsy.com in their email settings to ensure future reminders are delivered to their inbox.
Sometimes people forward emails, so please confirm with them that they are not forwarding emails to another address on file with you. Help them understand that forwarding emails can make this more confusing and that to consider using the email they intend to access.
One More Important Note
Sometimes people request a new password and claim they never received a notification or could not use the link in the email to reset their password.
If this happens, you should rule out steps one and two above and then read more about people who have received a password reset email but still can't reset the password.
If none of the above work, please let us know, and we can look up the customer's email to see if it was blocked on our end.