There are times when it makes sense for all or some of your Programs to have the ability to allow Account Holders to cancel their Enrollment in that Program at any time.
How to Allow Class Cancellation
Follow these steps to allow Class cancellation by Account Holders.
Step 1 - Edit Program
Head over to the Programs page and click on the pencil icon beside the Program(s) you want Customers to be allowed to cancel.
Step 2 - Advanced Settings
Select Advanced on the left menu. The setting shown below will allow Account Holders to cancel the Program or Class within the Customer Portal. Click the switch to turn on cancellation abilities.
How to Cancel from the Customer Portal
If a Customer is enrolled in a Program or Class that has cancellation enabled, they will see the prompt below inside the Enrollments section at the BOTTOM of the "Home" page in the Customer Portal (web view and app).
After selecting the Click Here link, you will be given a confirmation screen. If you click Confirm, your Enrollment will be canceled.
Any Admin who is subscribed to receiving the Enrollment cancellation emails will receive an email explaining which Enrollee canceled and for which Enrollment.
Multiple Classes
If a Customer has multiple Classes with dates, they will need to do the following steps:
Click on the down arrow beside the Class name
Select the Class from the list
Select the date you wish to cancel (the date MUST be at least the next day; same-day Classes cannot be canceled)
NOTE: Account Holders/Customers CANNOT cancel a Class on the same day! Classes can only be canceled one or more days in advance.
What Happens when a Class is Canceled
If the Enrollment has only ONE Class associated with it, it will deactivate the whole Enrollment.
If the Enrollment has more than one Class associated with it, and ONE Class is canceled, it removes JUST that Class from the Enrollment.