If a colleague or an Enrollsy representative created an Admin user login for you, please follow these steps if it is your first time logging in:

Step 1

Go to app.enrollsy.com, it will send you to our login screen.app.enrollsy.com

Step 2

Set your password by first clicking the link that says Forgot password?

reset admin password in Enrollsy

Forgot Password Link

Step 3

Enter the email that was used to create your admin login, then click Continue.

reset admin login in Enrollsy

Forgot Password Form

Step 4

Go to your email account where you sent the password reset email, and click the link in the password reset email, and reset your password.

Step 5

Now login with your email and password at app.enrollsy.com

Step 6

It will now ask you to set up a 2-factor authentication method. You can download the Auth0 Guardian app, or select "Try another method" at the bottom of the prompt to use Google Authenticator or to receive an SMS message as your preferred 2-factor authentication method.

secure your Enrollsy admin account

Set up 2-Factor Authentication

Other 2-Factor Methods

Step 7

If you chose the recommended Guardian App method, you will press Continue and then be presented with a QR code that it wants you to scan using the Guardian App (DO NOT TRY TO SCAN THIS CODE - SCAN THE CODE ON YOUR COMPUTER SCREEN).

secure your Enrollsy admin account

Guardian App QR Code

Step 8

After clicking continue to get all the way logged in, log out in the top right of Enrollsy, and log in again to test the 2-Factor authentication was set up correctly.

Outcome:

After attempting to sign in again, you should see the screen below. You should also receive a push notification from the Guardian App as long as you allowed notifications from it, where you'll click Allow, and it will automatically sign you in.

(Make sure to click the checkbox 'Remember this device for 30 days, so you won't have to perform this step for another month).

verify your identity in Enrollsy

Troubleshooting Auth0 Guardian App

If you chose the "Auth0 Guardian" app as your two-factor notification and did not save the passphrase/recovery code, see this article for assistance in resetting the app:

https://auth0.com/docs/secure/multi-factor-authentication/reset-user-mfa

Further reading: For Frequently Asked Questions, see Admin FAQs

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