Real-Time Reservation is a setting on your My Company page, which prevents enrollment into Programs and Waitlists at full capacity and allows real-time reservation in the Enroll Form.
To turn this setting on, click on "Enroll Form" on the left. Under this setting, check the box that says "Enforce enrollment capacities."
How Real-Time Reservation Works
In your customized Enroll Form, as your customer makes Program or Class selections, their spot(s) will be saved until they finish and pay. The system gives each Customer 30 minutes to complete enrollment.
If you have purchased a movie theater ticket or a plane seat online, you get an idea of how this works. Families' data and payment is collected on the Enroll Form.
What the Customer Sees
When your customer makes a Program or Class selection, that selection is reserved, meaning the capacity for that Program or Class gets decremented, and a timer begins.
If the customer needs more time at five minutes, they are presented with an option to extend their time. If they fail to complete the reservation in time, their reservation will be released.
Important Notes
High-Demand Enrollments
If you have high-demand enrollment (meaning you have a lot of people enrolling at the same time), we suggest reserving one to three fewer spots than your actual capacity during the initial enrollment period. This will allow for the accommodation of Enrollees who enrolled during peak demand.
The reason for the workaround is that our system is currently experiencing a bug that impacts high-demand enrollments. The complexity of this issue requires a more extensive solution than can be prioritized at this time. However, a comprehensive overhaul of the Enroll Form is planned.
Selection Became Full Message
If there are few spots available, customers may see the following message if other customers are holding those spots. Customers can either keep trying, or an admin user can enroll the customer manually.
