IMPORTANT NOTES ABOUT VOIDING:
Voiding a transaction is the process of canceling the payment before it batches (as if the payment never happened).
You can only Void a transaction that has not been batched/submitted. The POS and software makes sweeps and pushes transactions all day, generally every 20 mins to be batched/submitted (that is the way they are designed, hosted funding is what it is called on all software based processing systems). We do not know when the systems start or finishes these sweeps.
Each night, all the payments from the day are sent out for processing. Once they are processed, they are deposited into your bank account.
You do have to look at the transaction within a timely manner if you need to make a void.
Once voided, the payment may show as pending on the cardholder's statement that day, but the next day it will be gone completely, and no money will have been moved.
Once the transaction has been batched/submitted, you will not see void as an option, but will only be able to refund it using the "Refund Payment" option. In this case, the money will leave the customer's account, and then go back in once the refund is processed. Learn how to refund an electronic payment here.
What Happens When a Payment is Voided:
If it's an ACH payment, the Customer will not see it come out of their bank account.
If it is a Credit Card payment, the amount was already authorized, so the credit card company will hold that amount for between 1-3 business days.
If the Customer logs in to their credit card account, they will see the authorization in the "pending" section.
If the payment is successfully voided, it will not settle. In other words, it will eventually disappear from the pending section.
Enrollsy makes it easy to void a payment, but what happens when a payment is voided? First, let's see how to void a payment.
How to Void a Payment
Step 1 - Post Transaction
Click the "Post Transaction" window (which can be accessed by the plus ("+") button to the right of Invoices in the left menu)
Step 2 - Enter Account
Next, enter the accounts by searching for them in the search bar. You can search by Enrollee name, Primary Account Holder name, or Primary Account Holder email address. Select the name for it to be added. Click Next.
Step 3 - Find Invoice
Click Invoice and you will be directed to a list of Invoices on that Account. Find the Invoice and click "Edit" beside the Invoice to view the transactions on that Invoice.
Step 3b - Customer Billing Page
You can skip steps 1 & 2 above by going to the Customer's Billing page and doing one of the following:
Click "Manage" beside "Paid Invoices" then find the Invoice and click "Edit" beside the Invoice to view the transactions and find the payment to void.
Click the three dots beside the payment in the Transaction History (skip to Step 4)
Step 4 - Void Payment
After finding the payment to void, click the three dots beside it, then "Void Payment."
Click "Confirm" to confirm the void. (You will see an error message if the time window to void the payment has expired).
**NOTE: Pressing the void payment button doesn't guarantee it will go through. If the payment has already been batched and accepted by the bank, the void request will be declined. You will have to wait until the transaction is settled and refund it. If it declines, you will be notified with the red error message at the bottom of the screen.