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How to Delete an Enrollee Record
How to Delete an Enrollee Record

Learn what all takes place if an Enrollee is completely deleted in Enrollsy

Serena Edwards avatar
Written by Serena Edwards
Updated over 2 months ago

***Please be careful about deleting Enrollee records!***

If you accidentally delete a record, contact us via chat, and we MAY be able to restore it. However, it's possible we may not, so keep this in mind before deleting any Enrollee records.

You can delete the Enrollee record by scrolling to the bottom of their profile page and clicking the Delete button.

delete and Enrollee record in Enrollsy

Deleting an entire Enrollee record WILL do the following:

  • The Enrollee will be deleted completely from the Account

  • The Enrollee will be removed from their Class assignment/the Enrollment will be deleted

  • All Payment Plans will be deleted and Invoicing will stop

  • All charges and payments specified for that Enrollee will be disconnected within the Transaction History, meaning their name will no longer be attached to the charges and payments.

  • The Enrollee will no longer exist in Enrollsy.

If there are other Enrollees on the Account, they will continue in the Class(es) they were enrolled in and be billed and paid as normal. If the deleted Enrollee was the ONLY Enrollee in the Account, the following will happen:

  • All of the above PLUS

  • If the Account has a balance, Auto-Pay will continue to run until the balance has been collected or reconciled

  • Current Invoices will remain

  • The Account is still searchable in the Search bar.

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