If a Gift Card recipient tells you their email address is no longer active, not accessible, or was put in incorrectly, have no fear! Here are the steps you need to take:
Invalidate the Original Gift Card
First, you will need to invalidate the Gift Card. When clicking "Invalidate," the following message will appear, showing any money that was used in purchasing the Gift Card you are about to invalidate.
NOTE: Invalidated Gift Cards cannot be redeemed. A reason for invalidating is REQUIRED before being allowed to invalidate the Gift Card.
The invalidated Gift Card will show up on the Invalidated page. If you need to restore the Gift Card to a redeemable state, click the circular arrow. The Gift Card will then move to the Unredeemed page.
Create a New Gift Card
On the Unredeemed page, create a Gift Card by clicking the plus sign. A new window will open that looks like the Purchase Gift Card page minus the payment section (see Purchasing a Gift Card above for how to purchase).
Notes on Admin Gift Card Page
Admin Users will not be able to put in payment for a Gift Card on the Gift Cards page.
When an Admin "buys" a Gift Card, there will not be a link to an Account on the Unredeemed page.