The Transaction History is your Customer's Account. It is where all the billing activity history is, including all charges (tuition and other fees), discounts, credits, and payments.
How the Transaction History works
All Transactions are posted by date and time
The Transaction History works much like a bank account, where one transaction posted affects the Account's balance.
Tuition Charges are posted separately from Discounts (posted as "Misc Credits" unless specifically changed to another Discount Item)
Charges are in RED
Payments are in GREEN in parentheses (and can be broken up to pay different Invoices)
Discounts/Credits are in BLUE
This is the Transaction History on a computer:
Transaction History Columns
The Transaction History is divided into 10 different columns. The following is a description of each column:
Date Posted
The first column (Posted) is the transaction's date and who posted it. As illustrated by the screenshot below, if the transaction were automatic, it would say "Enrollsy." The Admin is noted by first initial and last name (i.e., "S. Edwards"). The Customer's name is spelled out or abbreviated, depending on length. In the example, "Rhonda Clearly" is the Customer.
Classification
The second column is usually the Company or Location name.
Program
The third column, Program, is the Program that the transaction was for (if noted).
Enrollee
This column shows who the transaction was for (the Enrollee). If no Enrollee is specified, a line will appear where the Enrollee name would be.
Type
The Type column is the type of Transaction (i.e., cash, charge, credit card, misc. credit, etc.). A Charge is any amount charged to the Account, such as Tuition, Registration, other fees, etc. A Misc Credit is any Discount/credit given, such as a Sibling Discount.
Account
The sixth column, Account, shows the last four digits of the credit card or ACH/check account (if applicable).
Items
The Items column shows any Charge Items (i.e., a convenience fee, registration fee, etc.) or Discount Items. You can create these on the My Company page > Items tab.
Details
The Details column shows any notes about that transaction (i.e., Field Trip). These are notes under "Invoice Memo" (these are visible to the Account Holder) or Private Comments (only visible to other Admin users).
Amount
The next column is the amount of the Transaction.
Credits or Discounts show up in BLUE
Charges are in RED
Payments are in GREEN
Balance
The last column is the Balance of the Account.
Zero balances are BLACK
Negative balances (the Customer OWES money) are in RED.
If there is a Credit/Positive balance on the Account, it is in GREEN with parenthesis.
Returned Payments
ACH returned payments will show up as an NSF Returned Pmt (in the Type column). ACH Refunds typically give the reason for the failed transaction in the Details columns.
Failed Credit Card payments will NOT show up as failed within Enrollsy. It means that the credit card company declined the payment and responded with an error message (i.e., "Non-Sufficient Funds"). It works the same way as if you run your credit card at the grocery store, declining right then and there.
Refunds
ACH Refunds will show up as an ACH Refund (in the Type column). When a refund is done for an ACH payment, a credit must be included to zero out the balance. Any NSF (non-sufficient) fees should also be added manually when doing a refund. Here is an example:
Credit Card Refunds will show up as a CC Refund (in the Type column). When a refund is done for a credit card payment, a credit must be included to zero out the balance. Any NSF (non-sufficient) fees should also be added manually when doing a refund. Here is an example:
