Where is my money?
While Enrollsy assists you in collecting money from your customers, we are not a bank. We don't hold your money or have information about when that money is deposited into your bank account. Enrollsy simply reports what the processing banks tell us in terms of a transaction's success or failure.
The purpose of this article is to show you how to get insight into the three places where your money could be at any given time:
Still in your Customer's bank account
In transit
In your bank account
Before you read on, please be sure that you select the right merchant service provider(s) based on who your merchant account is with (check your monthly statement to confirm if necessary).
Select your merchant service provider to learn more:
EnrollsyPay (Till)
When you completed your merchant account application, you should have received an email with login instructions for accessing the Till/Nuvei Merchant Portal. If you did not receive this email or if you need to add someone else to your account, please send the following information to us-support@tillpayments.com for each person to whom you would like to grant access:
Full name
Email address
Time zone
MID (Merchant ID, which you can find on your statements or in your welcome email)
Till/Nuvei will send out invitations to log in to the portal. You can log in to the Till/Nuvei Merchant Portal here.
See this Merchant Portal User Guide for more instructions.
ACHQ/Speedchex
When you completed your merchant account application, you should have received an email with login instructions for accessing Speedchex. If you did not receive this email or if you need to add someone else to your account, please email support@achq.com and request access.
You can log in to Speedchex here.
CardConnect/ProfitStars
Only certain customers who signed up before 2022 have this merchant account.
When you completed your merchant account application, you received an email with login instructions for accessing Cardpointe. If you have forgotten your password, please use the Forgot Password? link and enter the email address you used on your application or used in receiving statements.
Stripe Express
Only international customers are allowed to sign up with Stripe Express. Log into Stripe inside Enrollsy by following these steps.
Clicking on your user icon in the top right, and in the menu select "You're Launched!":
Click the manage button on this card:
Click the login button:
