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Gift Card FAQ for Customers

Check out the most frequently asked questions about the Gift Card feature for Customers/Account Holders

Serena Edwards avatar
Written by Serena Edwards
Updated over a month ago

Customer FAQ

  • Do I have to have an account with Enrollsy to purchase a Gift Card? No. However, the system will direct you to sign in if you already have an account. If you DO NOT have an Account, one will be created associated with the email address used to purchase the Gift Card.

  • Are convenience fees charged on Gift Cards when purchased? No. Convenience fees are not charged on any purchases of Gift Cards.

  • Can I include a personalized message in a Gift Card I buy? Yes, absolutely! All Gift Cards come with a default message, but a personalized one can also be included.

  • What payment methods are accepted when purchasing a Gift Card? A credit card, debit card, or ACH (electronic bank account).

  • Will I receive a receipt for a Gift Card I purchase? Right now, you will not receive a receipt. However, the purchaser can view their transaction history on their Account.

  • Can I use a Gift Card to help pay tuition or other Program fees? Right now, Gift Cards can ONLY be used upon Enrollment into a Program. In the future, we have plans to expand the uses.

  • How do I redeem a Gift Card? You will receive an email notifying you that you have a Gift Card. Click on the "Redeem" button to apply the Gift Card amount to your Account.

  • Will Gift Cards be applied before any credits I already have on my Account? Previous credits on the Account will be used BEFORE any Gift Card credit. The gift card balance will be automatically applied, but only the applicable amount will be used (after any other credits are applied).

  • Is the gift card created associated solely with the email it is sent to? No. The recipient's email address of the Gift Card does not have to be the same email address used in the Enroll Form. You can send the Gift Card with one email address, and that person can create the Account under a different email address when signing up and consuming the Gift Card credit.

  • How do I view my Gift Card balance? Once you sign in to your Account, the Gift Cards can be viewed on the Home page under "Credits." Here you can view a list of Gift Cards to be redeemed and your Gift Card balances.

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