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How to Cancel a Class as a Customer
How to Cancel a Class as a Customer

Learn how to cancel a Class in the Customer Portal

Serena Edwards avatar
Written by Serena Edwards
Updated over a week ago

If you're enrolled in a Program or Class that has cancellation enabled, you will see the prompt below inside the Enrollments section at the BOTTOM of the Home page in the customer portal (web view and app).

After selecting the Click Here link, you will be given a confirmation screen. If you click Confirm, your Enrollment will be canceled.

NOTE: You CANNOT cancel a Class on the same day! Classes can only be canceled one or more days in advance.

Multiple Classes

If you have multiple Classes with dates, you will need to do the following steps:

  1. Click on the down arrow beside the Class name

  2. Select the Class from the list

  3. Select the date you wish to cancel (the date MUST be at least the next day; same-day Classes cannot be canceled)

Any Admin who is subscribed to receiving the Enrollment cancellation emails will receive an email explaining which Enrollee canceled and for which Enrollment.

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