Creating Waitlists is easy as long as you have created at least one of the following created and published:
Location
Enrollment Period
Program
Class
If you need help with that, please see this support article.
Important Note on Class-Level Waitlists
Classes Waitlists are an unlockable feature. If you don't have this feature, let support know via the chat box below, and we'll unlock it. Right now, there is no extra charge for this feature.
Class-level Waitlists only work with the Classes Enrollment Model or the Days per Week Enrollment Model. The Simple Enrollment Model can ONLY have Program-Level Waitlists, as Classes are not selected by the customer.
Class-level waitlists only show up on the Enroll Form when the class is FULL, but a Program-level Waitlist shows up all the time on the Enroll Form.
Currently, Class-level Waitlists only allow enrollment into one Waitlist at a time. Admin Users can add enrollees to waitlists via the Classes page.
Enforce Enrollment Setting
The setting "Enforce enrollment capacities" must be turned on for a Waitlist to show up on the Enroll Form. To turn on this setting, go to the My Company page and click on the Enroll Form item in the left menu. Then uncheck the box as seen below.
Create a Class Waitlist
To create a Waitlist on the Class level, follow these steps:
Step 1 - Classes Page
Click on the Classes menu item in the left sidebar. Once there, select the Enrollment Period at the left. Next, choose the Program under the Enrollment Period. Next, select the Class under the Program selected.
Step 2 - Add Waitlist
Open the Class (or Day of the Week or Date within the Class) and then click the button on the right that says, "Add Waitlist."
Step 3 - Set Capacity (optional)
If you would like to set a capacity for your Waitlist, you can, but it's not required. At enrollment, no more than that Capacity will be allowed into the Waitlist. Enter a Capacity greater than "0." If no capacity is entered, the capacity will be infinite.
NOTE: If you need to close waitlist spots available for enrollment, set the Waitlist capacity at the number of children on the Waitlist.
Once the Class Waitlist is added, it will show up at the bottom of each Class and the number of Enrollees within the Waitlist will show beside the Class capacity, i.e., "+1 waitlist."
Class Waitlists Work on the Enroll Form
The Waitlist selection will look the same on the Enroll Form, as it always has. Except this time, if you have a Program-Level Waitlist and Class-Level Waitlists, the Program level waitlist will show up as "Program level" and the Class Waitlists will show up under the Class names.
Edit Waitlist Capacity
To edit the Capacity of a Waitlist, click the blue pencil icon.
When the Waitlist Editor opens, enter the number into the Capacity and click Save.
