Having issues logging in to your Enrollsy Subscription Account? Here are some troubleshooting tips to read before contacting support.
Are You in the Right Place?
Each company has two completely different logins:
Admin user account to log into to use the application (app.enrollsy.com)
"Customer" account (app.enrollsy.com/sign-in/enrollsy) Save this link for future reference; you will always need to sign in using that link.
Are You Using the Right Email Address?
Your company's Enrollsy Subscription Account is typically under the person who signed up for Enrollsy initially (unless it's been changed since sign-up).
If you don't know whose email address your Enrollsy account is under, please contact us with the chat button and we can let you know. We can edit this email address to whoever the main Account Holder needs to be.
Reset Password
Click the Setup/Reset Password button at the bottom of the Account Sign-In page (https://app.enrollsy.com/sign-in/enrollsy).
Reset Password Email
If you clicked the "Request Password" button, if you did not receive the password reset email, follow these steps:
Go through the process one more time and recheck your email. You will often receive a password reset email, but not click on it soon enough (password reset emails expire in 2 hours for security reasons).
Look in your inbox/junk/spam folders.
Whitelist enrollsy.com by following these instructions then try clicking the Setup/Reset Password again.
Remember: When a reset password email is generated, only the most recent email's link will work to reset the password. Generating many reset password emails in a row is not advised because doing so will invalidate previously generated emails.
If you've tried all of these and still can't log in, contact Enrollsy to get additional help.