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Troubleshooting Enrollsy Billing Account Sign-In
Troubleshooting Enrollsy Billing Account Sign-In

Tips to troubleshoot logging in to your Enrollsy subscription account

Serena Edwards avatar
Written by Serena Edwards
Updated over a week ago

Having issues signing into your Enrollsy Subscription Account? Here are some troubleshooting tips to read before contacting support.

Are You in the Right Place?

You have an Enrollsy admin user account to log into to use the application. You cannot manage your subscription with us from the app. You can sign in to the Enrollsy app from this URL:

Are You Using the Right Email Address?

Your company's Enrollsy Subscription Account is typically under the person who signed up for Enrollsy initially (unless it's been changed since sign-up).

If you don't know whose email address your Enrollsy account is under, please contact us with the chat button and we can let you know.

Reset Password

Click the Setup/Reset Password button at the bottom of the Account Sign-In page (

Did you receive the password reset email and click the "Request Password" button but still have issues? Verify your login email address to ensure it is the same email address on your Admin profile.

Reset Password Email

‍If you clicked the "Request Password" button, did you receive the password reset email? If not, do the following steps:

  • Go through the process one more time and recheck your email. You will often receive a password reset email but not click on it soon enough (password reset emails expire in 2 hours for security reasons).

  • Please look in your inbox/junk/spam folders.

  • If neither of the steps above works, please whitelist by following these instructions.

  • Remember: When a reset password email is generated, only the most recent email's link will work to reset the password. Generating many reset password emails in a row is not advised because doing so will invalidate previously generated emails.

‍If you've tried all of these and still can't log in, contact Enrollsy to get additional help.

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