Each Customer's Account has a Transaction History at the bottom of their Billing Page. This history includes a timeline of all charges, discounts, credits, and payments.
How the Transaction History works:
All Transactions are posted by date and time. The Transaction History works much like a bank account, where each transaction posted affects the Account's balance. Charges are posted separately from Discounts.
Here's a cheatsheet to help you successfully navigate the Transaction History:
Charges are in red
Payments are in green and in parentheses
Discounts/Credits are in blue
Transaction History Columns
The Transaction History is divided into 10 different columns. The following is a description of each column:
Posted - The first column includes the transaction's date and who posted it. If the transaction is scheduled and autopay is turned on, the invoices will say it was posted by "Enrollsy." If an Admin posts an invoice or makes a payment manually, the Admin's name will be listed. If a customer makes a payment on their end, their name will be listed.
Classification - The second column includes is the Company or Location name.
Program - The third column displays the Program that the transaction was associated with.
Enrollee - The fourth column shows which Enrollee the transaction is associated with. If no Enrollee is specified, a line will appear where the Enrollee name would be.
Type - The fifth column displays the type of Transaction that occurred. This could include charge, credit card, ACH, cash, check, or misc. credit. A Charge is any amount charged to the Account. A credit is any discount/credit given.
Accounts - The sixth column, Account, shows the last four digits of the credit card or ACH/check account (if applicable).
Items - The seventh column shows Charge Items or Discount Items associated with the transaction.
Details - The Details column shows any notes about the transaction. Notes can be added within the individual transaction settings. Under "Invoice Memo" (visible to the Account Holder) or Private Comments (only visible to other Admin users).
Amount - The next column is the amount of the Transaction.
Balance - The last column is the Balance of the Account.
Zero balances are black
Negative balances (the Customer OWES money) are in red.
If there is a Credit/Positive balance on the Account, it is in green with parenthesis.