If an Admin user enrolls someone, and you have a Prepayment due at enrollment, you must manually add that Prepayment to the customer's account. Follow these steps to add that Prepayment.

Click here to learn how to set up a Prepayment on one or more Programs.

On a customer's Billing page, click on "Manage" under "Gift Cards & Prepayments."

Select "New record" then "Prepayment Record."

On the next screen, enter the amount then click "Submit."

The Prepayment record will appear in the "Gift Cards & Prepayments" under "History."

See this support article on how to add a Prepayment to an Invoice.