If an Admin user enrolls someone, and you have a Prepayment due at enrollment, you must manually add that Prepayment to the Customer's account. Click here to learn how to set up a Prepayment on one or more Programs.

Follow these steps to add that Prepayment.

Go to a Customer's Billing page (search for the customer in the search bar by name, email or phone).

Select "Manage" under "Gift Cards & Prepayments."

Click "New record" then "Prepayment Record."

On the next screen, enter the amount then click "Submit."

The Prepayment record will appear in the "Gift Cards & Prepayments" under "History."

See this support article on how to add a Prepayment to an Invoice.