All Collections
ACH/Credit Cards
About ACH and credit card payments
How to Handle Declined Credit/Debit Card PaymentsHow to handle credit or debit card payments that do not go through
About Failed ACH Payments in EnrollsySee what happens when an ACH payment declines
About Credit Card and ACH FundingLearn how deposits and fees show up in your bank from Enrollsy
How to Edit a Customer's Payment MethodLearn how to enter or edit a customer's bank account or credit card payment in the admin portal
How to Run a Failed ACH ReportHave ACH payments that were returned? Find out how to run report to view all failed ACH payments
Fees
How to charge convenience or other fees
How to Charge a Convenience Fee or TaxYou may want to off-set your credit card fees by setting up a "Convenience Fee" or "Tax" for all electronic payments
How Convenience Fees get ChargedLearn how and when convenience fees are charged to customers
How to Create Calculated FeesLearn how to add fees that allow an Enrollee to select a quantity and be charged at enrollment
How to Charge a Credit Card Convenience Fee ManuallySteps to charge customers the convenience fee when entering a customer payment
About ChargebacksLearn more about what chargebacks are, the difference between a refund and a chargeback, the common reasons, and the associated costs
The Chargeback ProcessWhat merchants should understand about the process of chargebacks
How to Dispute a ChargebackSteps to take if a credit card payment comes back declined
How to Prevent ChargebacksLearn how to prevent customers from filing chargebacks for credit card/debit card payments
About ACH ReturnsLearn more about when an ACH payment fails (ACHQ only)