The Thiamis is an effortless, plug and play solution right out of the box and it can be relocated from room to room or field to office and stay seamlessly connected.
If your Thiamis is not reporting, it means it's unable to establish a network connection and communicate with our servers. Without a network connection, as long as the Thiamis has power, it will continue to log data and will upload that data when it re-establishes connectivity.
Check for these common causes:
Power Source
Ensure that your device is plugged in and receiving power. A 12VDC, 2A supply is recommended. If it is successfully powered, the LED status lights be on:
LED Lights
blinking blue = searching and connecting
solid blue = connected
blinking orange or amber = fail to connect
Cellular Connectivity
Ensure your device is ready to make a cellular network connection
Device Status
Check your Device Status and ensure it is Activated instead of Deactivated.
Location
Place the Thiamis in a location with good cell signal coverage. If you're in an area with a weak signal, you can consider deploying a WiFi hotspot.
Antenna
When using a enclosure or you're inside a densely built area, you may need to use an external antenna to boost reception.
Restart
After making any changes, restart or power-cycle the device by removing power or unplugging the unit, waiting a few minutes and then reconnect power.
Allow 15 minutes until the status light becomes a solid blue and check the console to confirm it's reporting again.
WiFi
When adding WiFi credentials to the configuration, a cell signal is required to allow the settings to be pushed to the device.
If you continue to have issue, please reach out to us through the Messenger, email or phone and we'll help you get back up and running.