The first time you log on to Equitas you should see a pop up below that asks to "Allow" access to your microphone and camera -
If you accidentally press block or this pop up doesn't appear you will see the below error message meaning we cannot access your microphone or camera -
To fix this you will have to manually allow your permissions. The process will be slightly different depending on which device and browser you are using.
Allowing permissions: Chrome on a PC or laptop
1. In the address bar at the top of the page, click on the 🔒 padlock icon to the left of the website address
2. For both "Camera" and "Microphone" change the option to "Allow’
💡 Note - The Equitas website address will differ from the screenshot above as you will have a unique website address for your individual interview.
3. Once have allowed your camera and microphone, refresh your page, if not prompted to do so.
4. Once refreshed you will then be able to check that your Camera and Microphone are working and should be able to see yourself in the "Get Ready" area before an interview.
💡 Note - Don't worry if the button says "Waiting" once you have followed these steps, you will only be able to "Join" once the interviewers have opened the interview room.
Allowing permissions: Firefox on a PC or laptop
1. Click the refresh button in the top left-hand corner and this will present you with the pop-up to allow your camera and microphone again
2. Click the "Allow" button and you will be able to join the interview.
💡 Note - Don't worry if the button says "Waiting" once you have followed these steps, you will only be able to "Join" once the interviewers have opened the interview room.
Allowing permissions: Safari on a PC or laptop
1. Click the refresh button in the top middle of the browser and this will present you with the pop-up to allow your camera and microphone again
2. Click the "Allow" button and you will be able to join the interview.
💡 Note - Don't worry if the button says "Waiting" once you have followed these steps, you will only be able to "Join" once the interviewers have opened the interview room.
Allowing permissions: Chrome on an Android Phone
1. Firstly try refreshing the page and see if a pop up appears asking you to "Allow" camera and microphone permissions. Click "Allow" and your camera and microphone should be working.
2. If that doesn't work - In the address bar at the top of the page, click on the 🔒 padlock icon to the left of the website address
3. If you can't see the "Camera" and "Microphone" icons on this screen, try refreshing and you should see if a pop up appears asking you to "Allow" camera and microphone permissions. Click "Allow" and your camera and microphone should be working. If the Camera and Microphone icons are showing as blocked click on Site settings.
4. On the Site settings screen you want your "Camera" and "Microphone" to show as "Allow’ like below. If it is currently "Blocked" you will need to left-click on each icon and click "Allow".
5. Click the back button in the top left-hand corner and this will take you back to the "Get ready" screen and waiting area. If your camera or microphone still aren't working refresh the page and you will then be able to join the interview.
💡 If you can't see "Camera" or "Microphone" in your Site settings simply go back to the "Get ready" screen, refresh your page and you will be asked to allow camera and microphone permissions.
💡 Note - Don't worry if the button says "Waiting" once you have followed these steps, you will only be able to "Join" once the interviewers have opened the interview room.
If you see the below screen when clicking on the padlock in step 2. and it says "Turned off in Android settings" please follow our walkthrough on how to manually turn your microphone and camera on in your android settings linked here.
Allowing permissions: Safari on an iPhone / IOS
1. Firstly try refreshing the page and see if a pop up appears asking you to "Allow" camera and microphone permissions. Click allow and your camera and microphone should be working.
2. If that doesn't work - Click on the 'AA' text in the search bar at the top left-hand corner of the screen.
3. A drop-down menu will appear and you should click on 'Website Settings'
4. Next change the settings from 'Ask' to 'Allow' for both camera and microphone
5. Select 'Allow from the drop-down options for both camera and microphone
6. Make sure to hit 'Refresh' on the top right-hand corner and your camera and microphone should be working
💡 Note - Don't worry if the button says "Waiting" once you have followed these steps, you will only be able to "Join" once the interviewers have opened the interview room.
If you are still having trouble with your camera and microphone please check our other guide on troubleshooting common audio and video issues.