Company administrators can deactivate a user account under the company profile by archiving it. Once archived, the user will no longer be able to log in to the service. However, all data submitted by the user will remain in the system for at least the period required by accounting legislation.
Archived users will not be included in the next invoice when the subscription period renews. Please note that the selected subscription period applies to all user accounts—if a user is archived mid-subscription, any fees already paid for that user will not be refunded.
If the archived user had an active a+ card, the administrator must separately deactivate the card via the Mynt web portal.
Step-by-Step: Archiving a user in the web portal
Log in to the eTasku web portal on your computer
Open the menu in the top right corner
Select “Company Settings”
Go to the “Users” tab
Click “ARCHIVE” next to the user you wish to deactivate
Confirm the action by clicking “OK” in the pop-up window
Archived users will appear under the “Archived Users” section on the Users tab.
Administrators can also restore an archived user account at any time by clicking “RESTORE” next to the user and confirming the action. Once restored, the user can log in and resume using eTasku as usual. Billing for the restored user will begin automatically.
You can contact our customer service by sending an email to asiakaspalvelu@etasku.fi or by calling +358 2 480 841 76. You can also reach our customer service directly through the mobile app or our web portal.