Welcome to the Euryka Help & Support page! We're dedicated to providing you with the resources and assistance you need to make the most out of Euryka.
Access Help Resources:
To find guides, FAQs, and articles on how to navigate and utilise Euryka to its fullest, simply click the Help icon on the sidebar or click the blue Support tool icon located at the bottom right corner of any screen within Euryka.
You can also explore more about Euryka by clicking on any of the Help links found in the "Explore Euryka" section on your Dashboard.
How to Contact Support:
If you need personal assistance or have any questions:
Click the blue Support icon at the bottom right corner of any screen.
Choose Messages.
Type your query and hit send.
Our Commitment to You:
Standard Response Time: Our dedicated team aims to respond to all inquiries within 2 hours.
Support Hours: We are available from Monday to Friday, 9 AM to 5 PM GMT.
Book a Personal Support Session:
For more personalised support, you have the option to book a 1-on-1 Zoom call with a member of our Customer Success Team. This allows for a deeper dive into your queries and ensures tailored solutions for your needs.
We utilise Intercom for our help section to ensure a seamless communication experience. Your satisfaction and success with Euryka are our top priorities. Thank you for choosing Euryka.