If you’re unsatisfied with your order and wish to request a refund, please contact our customer service team within 7 days of receiving your product. Email us at info@eventbrandinguk.com with your order details, including order number and reason for the refund request. Our team will guide you through the refund process, which may require returning the product. Please note that custom-designed printed products may have limited refund options, depending on the nature of the issue.